01
Which part of the day needs support?
Morning personal care, preparing food, getting to an appointment, companionship, an evening routine or support through the night can each point to a different shape of care.
A clearer starting point for a difficult family conversation.
You do not need to know the name of a care package before getting in touch. Begin with what is changing at home, what matters to the person, and which parts of the day now feel less manageable.
Before you call
Four useful things to think through.
02
What does the person want to keep doing?
The starting point is not only what someone finds difficult. Note the routines, choices, relationships and activities they want care to protect.
03
Has anything changed recently?
A hospital stay, fall, diagnosis, change in mobility or increasing pressure on a family carer can help explain what support is needed now.
04
Is transport part of the need?
Athena’s current site also lists wheelchair-accessible specialist transport with licensed drivers and enhanced-DBS passenger assistants.
Questions worth asking
Make the practical details visible.
These questions are useful with any care provider. Athena can answer them in the context of the support you are considering.
- 01Which tasks will be included in the written care plan?
- 02How will changes in need be reviewed and recorded?
- 03Who should the family contact with a day-to-day question?
- 04How will medication support be agreed and documented?
- 05What information is needed before care can begin?
- 06How will costs and any changes to the package be confirmed?